Refund & Cancellation Policy

Last updated 5 October 2026

Cancelling an order

• You can cancel your order any time before it is dispatched. Email support@rivedacookware.com or WhatsApp +91 90999 29629 with your order number. We refund the full amount, including shipping.
• Once the order has been dispatched it can no longer be cancelled. You may refuse delivery; we then refund the order minus the two-way shipping cost once the parcel is back with us.
• We may cancel an order if an item is out of stock, the PIN code cannot be served or the price shown was clearly wrong. You then get a full refund.

Returns and replacements

Every piece is checked before it is packed. If something is wrong, tell us within 7 days of delivery:

• Damaged in transit: cracked, broken or bent on arrival.
• Manufacturing defect: for example a casting flaw that affects use.
• Wrong item or a missing item.

Log in to My orders, open the order and choose Return or replace an item: pick the items, say what is wrong and add photos (and the box if it is damaged). You can also send your order number with photos to support@rivedacookware.com or on WhatsApp +91 90999 29629. Once we confirm, we arrange a free pickup where the courier serves the address (or reimburse a reasonable return shipping cost), then send a replacement or refund you, whichever you prefer. You can follow every step in My orders, and we email you at each step.

Change of mind: we do not accept returns of items that are as described and undamaged.

What is not a defect

Cast iron is a natural, hand-finished material. These are normal and are not grounds for return:

• Small variations in surface texture, colour or seasoning between pieces;
• Light surface rust caused by moisture after delivery. It is easily removed; see the care guide;
• Wear from use, dropping, overheating an empty pan, or not following the care instructions;
• Silicon accessories that have been heated over an open flame or cut.

Refunds

• Refunds go back to the original payment method through Razorpay. We start the refund within 2 working days of approving it; your bank or UPI app usually shows it within 5–7 working days.
• For an approved return we refund the price you paid for the returned items (incl. GST). When the whole order comes back, the delivery charge is refunded too. You can download the GST credit note in My orders.

Contact

Metalix Ferrocast, a partnership firm (GSTIN 24AAUFJ0341H1ZF), Plot No. 21, Vishal Gate No. 2, Opp. Glorious Enterprise, B/h. Somanth Weigh Bridge, J.K Industrial Zone, Piplana, Rajkot, Gujarat 360024, India.
Email support@rivedacookware.com · Phone +91 90999 29629